Returns and Refunds

Refunds and returns will granted on a case-by-case decision by the team. We reserve the right to refuse refunds.

Our policy lasts 30 days. If 30 days have gone by since you received your order, unfortunately, we can’t offer you a refund or exchange.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deduct from your refund. To be eligible for a return, your item must unused and in the same condition that you received it. It must also be in the original packaging.

Important: We cannot accept returns on certain products due to sanitation and health reasons. This includes but is not limited to: flowers, edibles, concentrates, etc. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is receive and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approve, then your refund will process, and a credit (in points) will automatically applied to your account.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@allgreenjoints.com

NOTE: ALL EXCHANGES AND COMPLIMENTARY REPLACEMENTS ARE FINAL SALE –  NO REFUNDS.

Returns Shipping

To return your product, you should email info@allgreenjoints.com for further instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.